Managed Services
Remote CNC Managed Services (CNC-MS):
Our remote CNC-MS service is an industry recognized offering that provides all of your CNC needs. This service is geared to clients who do not have a dedicated CNC team in house. Our implementation methodology ensures each client’s specific requirements are met and delivered in a consistent and professional manner. Our CNC-MS services include, but are not limited to:
- Managed EnterpriseOne offsite technical support and system management
- Emergency coverage support (24/7/365)
- Maintenance and end user support
- System monitoring and maintenance
- Tools upgrades
- Procedural runbooks
Implementation Managed Services (CNC-IMS)
ERP-One’s CNC-IMS offering is designed to elevate your in-house CNC support team to a level where they are able to support your installation using industry recognized standards and processes. Our implementation methodology includes an Audit and Discovery where we take a snapshot of your current operating environment. We then develop a plan to take your CNC team to the next level through onsite mentoring and training. We also help your team implement new support procedures and processes that ensure support is delivered in the most efficient and effective way possible. Our best practices have been developed and tested in the field, and your team will benefit from this knowledge with our exclusive hands-on approach.