Case Study

WestJet

ELEVATING ERP SYSTEMS TO HIGHER LEVELS….

The Challenge:
Canada’s leading high-value, low cost airline needed to meet its increasing IT demands without having to expand its IT department.

The Solution:
Aware of ERP-One’s strong reputation and wanting to support local businesses, WestJet called on ERP-One to co-pilot ongoing and new IT efforts related to their EnterpriseOne installation. In response, ERP-One developed a flexible support model to provide WestJet with CNC technical consultants on an as-needed basis. Several years later, neither company has looked back. The relationship has not only been successful but also very seamless. ERP-One’s high level of expertise and industry knowledge has allowed them to jump into a variety of roles as needed, including short and long term back fill support in addition to assisting with major upgrades. As a result, WestJet takes great comfort in knowing that ERP-One consultants, who understand their systems in great detail, are only a phone call away.

Testimony:
 “We are thrilled with the relationship we have formed with ERP-One.  Their flexible CNC Support options allow us to supplement our internal resources when necessary, resulting in true cost savings for our department.  With 24/7 access to true CNC experts who understand the ins and outs of our IT environment makes ERP-One a natural extension of our ERP team.”

Steve Stretch
Vice President - Information Technology
WestJet